Healing the Trust Deficit:
How to Engage Patients Through
Transparency and Reputation
Session Description:
Trust is the cornerstone of healthcare, yet today’s ecosystem is facing a profound trust deficit. Patients are increasingly skeptical of the healthcare system due to concerns around transparency, costs, access, and lack of engagement from their providers. This decline in trust has far-reaching consequences, not only impacting patient satisfaction but also influencing outcomes, retention rates, and provider reputation.
This session will explore the multifaceted nature of trust in healthcare, from the relationships between providers and patients to the broader perceptions of the industry at large. Attendees will gain valuable insights into why trust has diminished and how to rebuild it through a strategic combination of transparent communication, social proof, and patient-centric practices.
During this engaging session, Jen Marcos, Senior Account Executive at rater8, will examine strategies to enhance trust at every stage of the patient journey. Attendees will learn how clear communication about treatment plans, billing practices, and care delivery can alleviate common patient concerns. Additionally, this session will highlight how healthcare organizations can use social proof, including online reviews and testimonials, to build a stellar reputation that attracts new patients and keeps them coming back.
Session Objectives:
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(Members Attend Free, Non-members $35.00)
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Continuing Education Units, CEU's:
Earn 1.0 continuing education unit hours for each hour of education from the ACMPE, American College of Medical Practice Executives. Our events are eligible for continuing education units as awarded by other professional associations. We recommend that you contact your professional association for their approval process.
Establishing a Managed Care Strategy
Presented By: Mike Scribner,
Principal - Strategic Healthcare Partners, LLC
Creating and assessing a managed care strategy can be overwhelming due to market nuances, products, and provider shifts; just to name a few obstacles. We will outline how best to simplify your approach and dive into the key pillars of such planning. This includes key components such as provider enrollment, contract language review, negotiation tactics, and analytics to best develop a manageable plan by payor and product. We will also highlight trends in policy, revenue cycle analysis, relationship management, and performance review necessary to assess your payors. Afterwards, you should have more tactics to build leverage and level the playing field.
Maine Medical Group Management Association | 866.222.3777staff@mainemgma.com | P.O. Box 3403, Hamilton, NJ 08619
